Return Policy

Australian Consumer Law 

Our goods come with guarantees that cannot be excluded under the ACL. 

 

Returns Accepted If: 

Product is faulty 

Product is not as described 

Product is unsafe 

 

Change of Mind 

We generally do not accept change-of-mind returns, unless: 

Product is unused, unopened 

Approved at our discretion 

 

Manufacturer Warranty 

SOTE products → backed by Korean manufacturer  Le'Ess Co. Ltd

Machine, Tools & Equipment (made in Korea) → backed by Create Group of Companies 

 

Return Process 

To request a return: 

Contact us via email 

Provide:  

Order number 

Photos/videos 

Assessment required before approval. 

 

Refunds 

Processed via original payment method.